Staybridge Suites - Phoenix – Biltmore Area, an IHG Hotel

The lady that checked us in was not friendly, didn’t smile, didn’t greet us and acted like she didn’t want to be there. I thought maybe she had a bad day. But then she was like that the other 2 days we saw her that week and other guests when picked up on it and mentioned it too. One other lady that worked evening shift, I’m sorry I didn’t get her name. She was amazing. Friendly, interacted with guests and you could tell loved her job The hot tub would not bubble so it was just like a hot bath tub. Breakfast was excellent.

The property was centrally located to all the places we wanted to go to. It was clean and the staff was very friendly and took care of us. The price was right for our budget. Breakfast was served each morning and a guest social in the evening was really great! The room we had was a suite so we could prepare meals if we wanted to which was really nice. The bed was very comfortable and the shower was very good. We will stay here again.

The staff were uniformly lovely - very friendly and helpful. The room was large and comfortable with good facilities. Parking was not a problem

Traveling for an interview and realized late at night I needed 2 more copies of my resume. The night front desk person was extremely kind and helpful and printed 2 copies for me. When I arrived downtown for my interview it became evident that I would not return in time for checkout. I contacted the front desk and they extended my checkout by a half hour. It really lifted the stress of the morning. The rooms were perfect, bed was very comfortable. I would highly recommend this location.

I liked the fact that it looked exactly as pictured. Everything was clean and the breakfast was good quality. I can not rate the pool because, unfortunately, it was way too hot outside to use it. But other than that it was a great experience.